Contact KidzTale — Personalized Storybook Support
Have a question, feedback, or need help with an order? We'd love to hear from you.
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hello@kidztale.comResponse Time ⏰
We typically respond within 24 hours during business days. For order issues, please include your order number so we can help faster.
Quick Answers 💡
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Frequently Asked Questions
How long does it take to create a storybook?
Your personalized storybook is generated in under 3 minutes. Once created, you can instantly read it online or download the PDF.
Can I get a refund if I'm not satisfied?
Yes! We offer a 30-day money-back guarantee. If you're not happy with your storybook for any reason, email us at hello@kidztale.com with your order details and we'll process a full refund.
Can I print the storybook at home?
Absolutely. Every storybook comes as a high-quality PDF that's designed for printing. You can print it at home, at a local print shop, or send it to grandparents to print.
What age range are the stories suitable for?
We offer stories for four age groups: toddlers (1-3), preschoolers (3-5), early readers (5-6), and independent readers (6-8). Each age group has vocabulary, sentence complexity, and themes appropriate for that developmental stage.
How do I include my child's photo?
During the creation process, you'll upload a clear photo of your child's face. Our AI uses this to generate illustrations that look like your child throughout the entire story. A well-lit front-facing photo works best.
I have a technical issue with my order. What should I do?
Email us at hello@kidztale.com with your order number and a description of the issue. Include screenshots if possible. We typically resolve technical issues within 24 hours.